Owner took too much time to get vehicle ready when certain time was due. Wouldn't extend time to make up for time missed. Did not have equipment hooked up when arrived, did not hook up equipment correctly causing trailer to come undone from truck causing serious safety violation would not come backKyle N.
Trailer Rental & Towing in Belleville, IL at A Plus Tire & Batteries
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Belleville, IL 62221
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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There was a discrepancy in the amount per mile which was explained to me than what was actually charged. There was no mention of a $14.00 charge for insurance and we received no kind of contract beforehand. The place we picked the uhaul up from was dark, cold and very dirty. I realize it's a tire place but when the salesman had to use his phone flashlight for light and you had to stand single file waiting to be helped because there was very limited space made the experience very uncomfortable.patricia D.
Based on location it was excellent. The gentleman that assisted me was super nice.dan S.
This location was excellent as well. The overall experience was great. They were very knowledgeable and the customer service was top notch. Best experience the whole day from both locations.Dylonna J.
A terrible looking place in a bad part of town that your company switched me to at the last minute. It was further away than the place I booked 2 weeks in advance and the personnel there were not friendly and borderline incompetent. If someone books a truck at a specific location, you need to make sure the truck is there. I won't be back.Steve R.
This is not against the location. The uhaul software was buggy and made equipment check out take longer than expected. The shop owner had to call support twice to get me checked out.ELWOOD C.
Pick Up location was Changed by U Haul last minute. Was not happy about that. Had to drive another 30 miles to pick up truckDouglas C.
Thanks For Everything!. Keep up the good work!.K. RAY J.
Great staff!Trinity B.
There was little communication, I had to call the morning of to verify that the truck would be available.Sarah T.
The staff was excellent. Would recommend just for them, even if everything else had been a mediocre experience. (It wasn't, all was good ??)Elizabeth G.
train your people they no nothing until you rent ,could not even tell me how much a trailer rented forMatthew B.
Too slow. Blankets dirty, not folded. Cashier kept putting wrong informstion in for credit card. Help had to talk to me snd fo it correctly. Cashier kept imterrupting my transaction to desl with tire related customers.Sharon B.
The place was a dump. Old tires stacked everywhere and trash laying around. The most disorganized, busniess I have ever seen. The place was a disgrace to the U-Haul name. The attendant ended up calling the help number so someone could process the rental.Timothy W.
Not charge for a another full day because I was 2 hours behind schedule on returning it.Alisha K.
good experienceDave F.
How clean and neat can a used tire place be?Pamela R.
Truck was very dirty, smelled bad, like the engine was overhauled inside the cab. Windows were about 3 generations past needing cleaning. Trying to get the truck for 3 days was a LARGE hassle, I ended up settling for 2 days because it was booked for the 3rd and no way around that. Price was right.JOHN C.
Extremely professional & pleasant staff at A Plus Tire & Batteries.Charles R.
I came at a busy time. The representative took care of my turn in & I was satisfied with the results. He was courteous to me.BRETT D.
They need paper in the printer and an ink cartridge that has ink in it. I am still waiting on the receipt to be emailed to me.MATT L.
Barely any space. Hard to see. Sign looks like part of another business. Rude employees.ADAM T.
The people at "A Plus Tire & Batteries" were great! The only problem was the customer service issue that moved me from O'Fallon. I would not recommend U-Haul, but I would recommend "A Plus Tire & Batteries."Aaron M.
They were very un-organized at the location, it took 15-20 minutes to get the truck. The truck wasn't loaded with our rented equipment. We were using the truck for an in town move and we informed the location that we may need the truck for an additional few hours, beyond our 24. We were told that it wouldn't be a problem at all, we would just be charged for those hours. The following day at noon we recieved a phone call stating the truck was due back and we needed to have it back ASAP. When we asked why this was ocuring since we had stated we would need it a few extra hours and told it wasn't a problem, we were then told that the truck was rented out for a noon pick-up. When we returned the truck we were then charged for a second day since we had the truck an additional 45 minutes. We have used U-Haul several times and have never had such poor costumer service!William R.