Brad was absolutely wonderful, he was kind, answered all my questions, and was very patient with me as I was figuring out how to use the Van! He really offered the best customer service. He helped make my entire moving experience so much nicer! Thank you!
SHERRY K
Lake Hills Chevron
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bellevue, WA 98007
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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SRINIVASA VThe business owner was plain racist. He tried to falsely accused me of damaging his vehicl, which is plain lie as I get down from the opposite side (passenger side). Even though I was courteous and I tried to reason calmly, he started shouting at me. And when he called his security company to check on cameras to confirm that the damage on his vehicle was pre-existing, even then he did not courtesy to acknowledge that he was wrong let alone apologizing to me.
KAMAL CWebsite doesn''t CLEARLY indicate during the booking process that pickup location is not guaranteed for out of state one-way rentals. (only after booking, and buried in the fine print). Additionally, the website allowed me to book the pickup at a location that doesn't even deal with out of state moves. Why would this be allowed? This caught me completely off guard just a couple days before my move when I found out I had to travel much further away to get my truck. Killed over an hour that I could have spent loading and delayed my departure. Additionally, moving supplies critical to my move that I ordered at the time of booking (furniture pads and utility dolly) were not present with the truck at time of pickup, even though I made this booking 4 weeks before my move, it was confirmed by Uhaul and Uhaul stated clearly these items would be with the truck at the time of pickup. All Brad at the pickup location could say was "We don't have them here, I can't help you with that". I was left high and dry. How can you expect anyone to move without these necessary items that Uhaul confirmed would be in the truck at pickup. Uhaul caught me in a lurch on the morning of my move and I then had to run around to other stores to try to obtain these items. TERRIBLE TERRIBLE service, absoutely the worst truck rental experience I have ever had.
Mark DMake it a part of your cleaning process to clean the inside of the windows. Especially the front windshield. The film buildup inhibits optimum visibility.
CHERYL S