I originally reserved a truck from the Bend, Or location 63370 N highway 97. When I made the reservation U Haul offered a $75 discount if I dropped it at a specific satellite location in Boise rather than Meridian which is where I was going. a day before I was to pick up the truck. U haul called and asked if I could pick up the truck at a Satellite location on Willard Road. The assistant on the phone said it was still a Bend address. I agreed only to find out later it was clear out of town in Alfalfa, a small farm community. When I arrived to pick the truck up in Alfalfa, an hour out of my way, they had no record of the $75 discount and could do nothing about it. I pulled the U haul app and put my cell number in, but it wouldn't recognize it. The person helping me did say they were going to add mileage to my reservation since I was so far out of Bend. When I went out to the truck the windows and mirrors were filthy dirty and the appliance dolly I rented was lying in the dirt next the truck.is It my responsibility to put it in the truck. Driving the truck, it was out of alignment and the wiper blades were completely worn out. Suffice it to say, a terrible experience.
Mike B
Alfalfa Store Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bend, OR 97701
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- 2.5 Average Customer Rating
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The pick up location was moved to 30+ miles away from the original. I was given fair credit, but it was only OK to me because it didn't impact the timing of my movers.
Tracy SNo one at the counter knew how to accept a return. Did it myself by calling U-Haul 800 number.
Scott R