I reserved a 20’ truck. They didn’t have one so they put me in a 26’ truck…with no additional charge which I appreciate. The problem is that the 26’ truck is much harder to drive and gets horrible gas mileage. The other problem is they said there was 9/16 of gas in the tank. When I took off in the truck and looked at the gas gauge there was 1/2 tank. I put in 16 gallons of gas and took it back to the 1/2 mark when I arrived in Bartlesville. I returned the truck in excellent condition along with the 24 blankets, 12 of which were still in the plastic. So, now I see that the dealer in Bartlesville has charged me for 5 gallons of gas at over $5 a gallon. Pretty disappointed in the folks at UHaul. I certainly won’t use them again and wouldn’t recommend them to anyone else.
David S
Hawgs Window Tinting
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bentonville, AR 72712
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Customer Reviews
- 4.5 Average Customer Rating
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Easy transaction and quick hook-up
renales cThe truck needed maintenance. Transmission kept slipping between neutral and drive. It was filthy. The gas needle was stuck so when I went to replace the fuel I used which was likely a couple gallons it hardly moved from slightly below half. Half was what I picked it up at. I put $50 in gas in the thing and it wouldn't move the needle. I restarted the truck a few times because I wasn't really sure what was happening then the 3rd time the needle slammed over to full. I put way too much back in to it and I have to eat that cost now. This is the second truck within a month that's done this to me.
CHRISTINA CWas billed for 6 missing pads, but returned all of the pads.
Richard KBrought the truck back with the same amount of fuel less than 3/4 and was charged for not being at 3/4. Was fuel was incorrect when I picked up. Lock box locks were difficult to open.
Michael D