I arrived and the key to the truck was not in the lock box. The location also did not have an appliance dolly. When I talked with the attendant on duty, she said she only had a utility dolly and I would have to call U-Haul to resolve that. When returning the truck, the attendant interrupted my remote return and said she needed to check it in. She took the keys and I asked if I needed to complete the app turn-in and she said I could go. After leaving, the app had an error and deleted the photos, but I couldn't retake them because the attendant had already taken control of the vehicle. She seemed bothered and unprofessional. I won't use them again.
BRUCE P
Scrubbys Laundry Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Boise, ID 83705
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Customer service was poor. The lady that helped us made us feel rushed and like we were an inconvenience. She was flat out rude and short. We wiill not be returning back to this location.
Cindy U