The drop off location was closed the day I dropped the truck off but the location was easy to find and I was able to do everything on the app.
Matt H
Gaps Automotive & Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Boonville, MO 65233
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The rental and return process was easy. The trailer was clean, the tires were in good shape, but the trailer roof leaked and got a dresser and table wet.
John SThe customer service was terrible, I was belittle for showing up to rent a truck. The woman complained the entire time that she had to do it on her computer, she ignored me talking to a sales representative and coworker, and had no idea what she was doing. I was billed an extra $27 for fuel even though I had pictures on my phone showing the mileage and fuel gauges, the woman at the counter saying it was good, and I wouldn’t receive a fuel charge. I had to wait almost 20 minutes when I returned the truck for anyone to even notice I was there. I called and nobody had answered so I left a message to get a refund on my fuel charge, nobody has returned my call. Very disappointing
Joe BI want to give a big shout out to Gaps. I was in a situation where I needed a vehicle transit trailer to go retrieve my wife's car, which was an hour away, and which had almost lost a rear tire on the highway. (Thankfully she pulled to the shoulder before the tire came off. Broken lugs...as an FYI) I arrived at Gaps, 30 minutes before they closed. They were SO helpful! There was never a mention of "we are closing soon". They understood my situation and did everything they could to get me on the road to go "rescue" my wife and the car. U-Haul is fortunate to have Gaps as a location that represents the brand.
Jay WHelpful & courteous- pleasant experience.
Vera G