The pick up experience was not good. The employee at the store was not well informed about how u haul works. She did have me complete the check in process on my phone- and upload my drivers license photo- which was fine. But then she asked for my letters of reference so that I could drive the 15' truck I had reserved. I have rented from u haul before and never been asked this. Then she did not know which truck was mine. She asked me to dial the 1-800 number which I did. She seemed frustrated with u haul. Eventually the u haul rep at the 1 800 number talked her through which truck was mine and she eventually found the key. I had ordered 1/2 dozen or maybe a dozen grey moving blankets and she said they were not anywhere there. I asked the 1-800 rep to take the charge for those off my account, which he did. The inside of the truck has pallets in it- which did not bother me, but also left over stuff from a or several previous moves - a bag of pistachios, a bag of gum, various plastic wraps, etc... I was about 45 min late for pickup because the east coast had just experienced and was still experiencing torrential downpours, but I did arrive within a one hour. Eventually the employee warmed up as I and the 1-800 worked through the process, but clearly more training and communication with neighborhood dealers is necessary. In the past I have gone to main U haul pickup locations and the process has been easy. this was unexpected hard and stressful. I had driven 4 hours to pick up this truck, and needed to meet people to pick up my delivery and then drove another 6 hours to my destination. Could have done without the stress at the dealership, since the woman at first was sounding like I was not going to get my truck. I did get the truck eventually and it did the job, so it worked out, but again, education of neighborhood dealers needs to be better.
Vivian M
Collette Home Of Bridgehampton
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bridgehampton, NY 11932
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colette was very nice however Uhaul double charged me and has not contacted me despite my reaching out.
ALICIAC RThe worst customer service ever
CARLOS CO was told $25. Would be taken away
ALFREDO MThe check in process was abhorrent
JOHNWALLACE I