They over charge me
SANDRIKA E
Gill Petroleum Corporation
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bridgeport, CT 06610
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Customer Reviews
- 3.5 Average Customer Rating
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Extremely poor training with terrible customer service. They asked me to lift and hook up the trailer myself, which was heavy and very difficult. They did not verify the connection and I had to instruct them to perform a light check. All of this violates their policy. Do not use this location, it is unsafe. I called U-Haul customer service and filed a complaint, the agent was very concerned and said I would receive an email confirmation of the complaint and that someone from the regional office would call me. So far I have not received an email or call.
RAYMOND Blate night self return. Note: Should not have to answer questions if not applicable
David OThe person assisting me was excellent. The location itself is messy and I needed to drive to a different parking lot to pickup the equipment which was annoying on a busy street. I would not recommend this location as there's a much larger and nicer one a couple of blocks up the street. In fact, I needed a ball for my hitch and I had to buy one from the larger U-Haul down the street since Gill Petroleum Corporation didn't include them in the rental. I was told by the larger U-Haul that if I had rented fro them that the ball hitch attachment would have come for free instead of needing to buy it.
ROBERT GThe trailer hook up was very rusty. There is almost no signage at this location and it was very difficult to find.
CAROLYN F