I hate to even mention this item -- we arrived to pick up the truck at 8:56AM knowing that service didn't open until 9AM. Unfortunately we had to wait until 9:10 for the arrival of the person in charge. Small price to pay I suppose for the convenience. You did ask the question, "how can we improve" and I'm providing feedback - not a criticism. The staff member may have had a legitimate reason for not being able to help us until 9:10. Grateful!
JAMES F
Rt 60 Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Buckingham, VA 23921
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Customer Reviews
- 3.0 Average Customer Rating
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Took me an hour to get the truck after I arrived. I was unfamiliar with the rental process through the U-Haul app and the cashier in the gas station could not offer much help. After speaking with her several times telling her I was having issues, someone named Garrett finally showed up to help me after trying to figure it out on my own. Nobody was there willing to help me for the first 45 minutes. Cell Phone service was in and out and the overall customer service was substandard.
Marshall WThere will be no next customer as far I concerned. Very unprofessional!!
Clarence ECouldn’t keep them on the phone was a self service area the girl knew nothing about it I couldn’t even choose the right drop off location was just a hassle
Derick HI dropped off equipment on a thursday. They did not do the required work to let the place know where I had rented the equipment from that I had returned the equipment. I was charged 1700$, and I was reported to the Henrico police as having stolen the equipment. The following tuesday when I found all of this out, the manager at the buckingham location was blatantly unhelpful, and extremely non chalant about solving the problem. I still havnt had my money returned to my account. I will never rent from uhaul again, simply because of the store in buckingham. This was a huge inconvenience for me, and could have been even worse, all because the buckingham shop didnt feel the need to check in my equipment after I returned it.
Micah H