I am writing to complain about my U-Haul return experience at Hasty Market, 1505 Guelph Line, Unit 22, Burlington, and to dispute the additional $85 charge. The return location was difficult to find using the map directions. I had to circle the area twice and call the agent for help finding it. Before returning the truck, I refuelled it to the same level it had when I collected it. I therefore dispute the additional $85 charge and do not accept any extra fuel-related charges. Please remove this charge, or refund it if it has already been collected, and provide a written explanation with the recorded pickup and return fuel levels and the basis for the charge.
Hadi k
Hasty Market
(U-Haul Neighborhood Dealer)
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How U-Haul Reviews WorkTheir employees needs a basic training on how to behave with customers!
MANISH BActually have the unit and accessories that I ordered. Everything was confirmed in a call the day before and things were still missing
ERIC CThe equipment I rented was not in the truck (dolly). I was told I had to go pick it up at a different location. I was not aware of this and was not able to go to the other location, alas I did not use the equipment I requested which was not ideal. Im not sure if this was my mistake or not but it was a bit of a let down.
Darrylynn MThis location is a convenience store. The good thing about this location is there’s plenty of room to park the vehicle. Its a good location to get in or out with bigger moving trucks
Marc P