I would suggest signage telling people how to handle tolls. It’s pretty straightforward on the IDOT website. I only knew about adding a temporary vehicle from past experience.
Mark K
B&E Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Burr Ridge, IL 60527
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Customer Reviews
- 4.5 Average Customer Rating
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I ordered a furniture dolly online, which we really needed, and was only told they didn’t have them when I arrived. It was too late for me to go to another location by then. I don’t understand why a text or a phone call earlier couldn’t happen so that I could make other arrangements. While the staff member was not mean, she was certainly not sympathetic and didn’t really care that this mistake was a real problem to us.
Lauren WB&E was fine. My problem was that I chose to rent from the Woodridge location (It was 20min closer to me). I even had them inspect my hitch and electric system to make sure everything would work (and they did mention that I could not rent one-way at that time). Then, on the 4th of July holiday, you mother fuckers changed the pickup location to Burr Ridge. Obviously, there was no way to get someone to explain why on the holiday. So, on 7/5, I went to the Woodridge location and they still had at least 2 trailers in their lot. The asshole there said those are for local moves only (even though one of the trailers had one-way advertising painted on it)! I do not EVER enjoy Bait & Switch Tactics, which this clearly was!
TODD LTracy behind the counter was friendly and professional.
WILBUR HCharged me $671 for a $158 rental. I called immediately, the lady tells me “it’s fixed” no apology for running my card an extra $500+. The truck was absolutely filthy in the cab. I won’t be renting from here in the future.
ANTHONY G