The location was a little difficult to find however, the staff there were exceptional. They’re absolutely the best helpful people I have met in a very long time however, the equipment that I rented was absolutely filthy and could certainly use some major improvements on the cleanliness.
Feddo O
Emerald Hotel & Suites
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Calgary, AB T1Y3C2
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Customer Reviews
- 3.5 Average Customer Rating
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Where to begin, I had to extend my rental a few times. And in doing so didn't have an issue until the last extention. The app kept coming up with an error. And I thought nothing of it i would try the next day. The next day comes and my rental details are gone from the app. This all happend on a Tuesday uhaul did email me that morning I didn't see the email until late afternoon. I called as soon as I saw the email and was told they were having system issues and I could pay the one day when I returned the unit that night. That conversation took place at 4:36 pm they sent uhaul staff to the truck at 5:18 pm and took the truck. Which caused all sorts of issues as you can imagine. Once everything was figured out a day later I was told I could re rent the unit I just needed to remove a few things and take it back to the location I rented from which was approximately 5 miles away. Uhaul wanted to charge me at first for 400 miles they reduced it to 248 miles and of course I declined. This all steamed from a lack of communication and a broken app. Talk about stressful driving to multiple locations trying to locate this truck because according to uhaul they hadn't recovered it... Just to find it at one of there locations.
Jason HClean equipment. And when advertising $99 it shouldn’t be $130
Peter RHorrible they took my security deposit and charge me extra when I did everything I’m supposed to I will be calling about it
Michael GVery good people
Youssef E