The pick and go location in Calgary , on Center st is a disaster to rent from. The girl knew and did very little. I had to call your CSR on rental day to get info. I had to call back on drop off day to get info. I also waited 3 days for my receipt and turns out they hadn't even checked it back in till today after I called customer service again at 11 am. I also told them the day I rented that the truck had issues... call the number was the response. I also had issues on drop off... again, call the number. Now, the one issue is the gas intake leaks when putting the gas in, so that's kind of important for future renters. Again, couldn't care less... Plus, couldn't be bothered to go inspect truck upon drop off. So, a truck could have come down the street later Monday and blown the side off the truck and it would have been pinned on me ? cause they are too lazy to inspect a return and sign off on it ? It would also be a lot more helpful if the vehicles were left with more than a 1/4 tank of gas in them. I was going short distance, but driving further would have been a pain, guessing how much you needed to fill to get back to a 1/4. The customer has to fill to the pick up level anyway, so put some gas in the tank! I will likely rent from U-Haul again, but no chance I'm going back to this location.
Kevin R
Pick N Go
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Calgary, AB T2E2X9
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- 3.5 Average Customer Rating
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How U-Haul Reviews WorkThe vendor (male) did not know how to add a driver and made us lose an hour. Terrible customer service.
Yanira MWe needed furniture pads and did not get any as he did not have any. The U-Haul was also given to us on 1/4 of a tank so we needed to put gas in it too.
Cederic RThe service is great at this location and I would recommend it to friends and family.
Linda MI don't think the employee had ever done this before. He was on the phone for a long time receiving instructions. I had to wait for 25 minutes before I could get my key. He was not able to answer any of my questions. He charged me more than I was supposed to be charged.
Michael G