The truck reserved 3 weeks ago was unavailable. We waisted an hour and did not get the truck and had to go to another place and take another one. I can only thank Anthony from Bow City storage who did try to help us out instead of his colleague who just sorried and did nothing. We waisted time, money and our mood and would not recommend this service again. Awful experience ever.
Vitalii O
Nove Nine Diner And Coffee
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Calgary, AB T2N0M1
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Customer Reviews
- 3.0 Average Customer Rating
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I'm annoyed I booked a dolly in advance and it was not available. It's also inconvenient that the pick up location changed.
Isabel DThe vehicle was dirty exterior and interior. I cleaned the can and swept out the box. Trying to estimate fuel amounts to 7/8 is impossible. Agent was also busy with other things and not focussed on competing the contract. Requested equipment was not available on arrival. No furniture dollie. This charge was removed but having reserved 1 week prior I should have been noticed to make alternate arrangements
Jean RIt took almost 30 mins just to get the keys to the U-Haul truck. We also were the next in line once we entered the store. The employee that helped us at the counter was nice to us, but kept taking orders for coffee/food while they were helping us. For example, It took around 5-10 mins for them to check the driver's ID from the time they asked us for the ID, due to them taking and making coffee/orders in the middle of "helping" us. This was inconvenient, as we had a big day ahead of us moving, and we just wanted to get started. The furniture pads we ordered weren't in the truck we rented, they were in a different truck. We ordered 12, and when we counted there were 11. Overall, I'm not impressed with the pick-up experience at this location. They clearly prioritized non-U-Haul orders, which made the experience tedious and frustrating. I will make sure to go to a different location for my next U-Haul rental. On the plus side, there is a gas station with consistently lower price/L in the same lot.
Riley CThe service provided by the staff at this location was good. I was disappointed that the packing blankets I ordered were not available.
Stephen H