As being I am debilitated, to have someone there to unhook trailer, Had no level spot to set trailer. Gravel and mud and on a slope. When I lifted the hitch off of the ball, the trailer rolled ahead and cut my trailer wiring. And I was told someone would be present until 19:00 hours, to help.Brian L.
Alcohol Party Catering Inc
(U-Haul Neighborhood Dealer)
Chana, IL 61015
- Mon–Sun11 am–7 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Chana, IL 61015
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- 3.5 Average Customer Rating
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The gentleman I meet in the back of the building was extremely rude! the location to pickup and return the trailer was a uneven non paved grass / mud and rut filled area. I will NEVER use this location again. I have rented several items from UHaul over the years and never experienced such a horrible experience!Mark P.
Great service, thank youVincent O.
Owner claims they are the largest U-haul in Illinois, yet they had 4 trucks and 2 trailers. I say this because of the arrogance and rudeness of the owner. I had to work around his schedule and he was not present, I had to make an â€œappointmentâ€ it he claims this is how â€œU-haul worksâ€ even though I made my reservation for a specific pickup time. The owner claimed that means nothing and I need to book a time to pick up with him. I've rented countless trailers from countless locations and never experienced such a rude and unprofessional owner (even downtown Chicago).Andrew M.
I needed to change drop off location but was told there was going to be an inconvenience fee.I felt like I was being penalized because I had an issue getting to the drop off .Leon I.