The Truck was already dirty when I got it. We ordered 6 blankets and got 1 giant blanket. I didn't see a dropbox and I wasn't directed to put it in one so i put it back where I found it. I tried to take pictures of the scratches and dents on the vehicle but the app wouldn't let me take pictures so I had to accept that the uhaul was in "Pristine" conditions when I got it.Seth L.
Trailer Rental & Towing in Chesapeake, VA at Harbour View Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Chesapeake, VA 23321
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Very welcome customer service experienceALDITHA G.
Person receiving my truck as very rude and unprofessional. She seemed confused and would not let me into building until she realized I was trying to drop off equipment. Even then, she had no interest in hearing about the many issues with the truck and I eventually left out of frustration.Ryan M.
Make sure the a/c works on the trucks. Open the store to inside sales, or make the online check in/out less complicatedJason B.
They only allow truck share at this location I wouldn't have used this location if I knew that beforehand.Jeff G.
The equipment was not in good shape. The steering was very bad. Didn't drive good at all. Had a lot of trouble getting my uhaul Beni had to go on the app to get it and it took me over an hour and a half for it to finally go through. They had people in the building but I was told they couldn't help me because they wasn't allowing no one inside or couldn't even help at all. Definitely it a good experience at all!HAYWARD J.
Was not told this was a no contact storage pick up placenelson M.
Oil light on & air needed in tire light onShanta W.
I was incorrectly billed for gas when I returned vehicle with the same amount of gas as reveived. I used uhaul mobile app, took picture as directed of gas level in truck before contract was approved. I left two voicemails trying to reach anyone to correct billing with no response yet. This is totally unprofessional and extremely poor customer service.Alvin J.
The store was very unprofessional. The employees were rude and didn't want help ;didn't have the equipment. When i ask For the Utility Dolly they refused to give me one after I told them i had already purchased one. The lady proceeds to say no you don't call the u-haul number on the door and shut the door in my face and locked the door. So I left the store and call u-haul to put in my complaint about the store. They pull up my account and saw i did have a order utility dolly and tired to call the store with no answer from them. I ask for a refund and u-haul told me i would have to drop the key off to the place before i could get a refund. I return to the store and nobody was there. I knocked on the repeatedly and someone finally open the door and i gave the key to let them know i need to return the u-haul to get my money back. She proceeds to say if you would told me you used another name i would Have gave it too. If i knew my son name was going to change for the driver i would have said. Also i was racist profile because i asked could I come into the store because it was cold to wait for her to reverse the transactions. We are closed due too covid but she allowed two caucasian people the store. I ask her why were they allowed in the store not me. She states those are her family members. I believe that she was lying due to the fact the other lady looked at them like why are they in the store. If nobody's allowed in the building but the employees why would you allow your family into the building but I can't come into the building. I came to the store because it was quicker to my home and look faster to me but I was wrong. I would not recommend the store to anybody. Unless you wanna be treated like dirt and disrespected. So I decided to go to another place and my service was great didn't have any problems was in and out less then 15 minutes. That's how service should be done.Raymond R.
I had a wonderful experience until I was charged twice for my uhaul rental and it caused me to over draft account. I'm hoping this situation can be resolved. It was pretty easy to use the app, pick up my rental and drop it off. The van ran really smooth. It did have a low tire pressure light on when I got in but I noted that on the app.Amber L.
u haul web site works poorly so I was unable to complete pick up on line. Pick up location was not happy about completing it in their office nor was I happy about the wasted time. Same problem during return- web site disconnected just before finishing a tedious and time consuming return involving download of multiple photos and a lengthy set of questions.Glen M.
Make sure the covers for the furniture is washed, covid is happening we should not be tranferring them from one household to the next without proper cleaning.DONNAMORRISON R.
The online check in process was a nightmare and the lady there was not helpful at all. Had me and three other people waiting Outside for our reservation since the door was lock and she was sitting at the desk playing with her hair. I ended up having to call the number to the store to get any kind of service. It was very unprofessional.SHAJUAN C.
The people in the office this morning were extremely rude. The mobile app did not give me a code to retrieve truck keys. After 20 minutes the office finally gave me a code and very rudely informed me that I should have looked it up.Alan S.
The employee was extremely rude. I arrived and the sign on the door said no in person check-in. I was attempting to check-in on my phone but it was not recognizing my account. When the employee finally came to the door she simply said it does work and that it has to be done that way. When I tried to explain that it wasn't working she kept insisting and then told me I just needed to calm down and try again. She then proceeded to help another customer by inviting them inside and locked the door behind her. I continued to try the online check-in while my son-in-law tried to find another place to rent from. After about 10 more minutes of waiting the employee finished with the other customer and opened the door again. She appeared very annoyed when I told her it still wasn't working and asked her to verify that my credit card wouldn't be charged since I was unable to check-in. At that point she begrudgingly ushered me inside while saying it wasn't necessary for me to get worked up about it. She then asked me to scan in my license through the text she sent me. I tried but it wasn't working. She argued that it had to work even though I showed her it wasn't with my phone. Finally she took my license and scanned it herself. From that point she got the process finished manually. Needless to say, I will never rent from them again.Donna E.
Pick up system needs improvementMaylene G.
After reserving a truck online, I went to the pickup location at my scheduled time. Despite selecting that I would like to pick up at front desk, I was denied this service and was referred to the uhaul app. When I tried to check in on the app, it would not work and could not find my reservation. I asked the representative at the facility for assistance and was again spoken to rudely and offered no assistance. The representative even saw my reservation in the system and insisted she would not do anything to help. After wasting an hour and a half, I was forced to cancel my reservation, make a new reservation through the app. After that, I was able to successfully check in and pick up the uhaul truck. Overall, the representative at Harbour View Self Storage made the process difficult, frustrating, and lengthy. I have never had such poor service in my entire life nor spoken to so rudely and condescending. The icing on the cake- I did not receive the appliance dolly I reserved, and despite calling customer service and the location, I was billed for the dolly. Please fix this!Mitchell S.
This was the worst rental experience I have ever had. Most of it had to do with the U-Haul rental experience for persons who pick up in con-tactless locations. If I had known that it was a contact less location and what that meant in-terms of potentially holding up my move I would have have gone somewhere else. There were many problems not on my end on with completing the registration process. The problem I have with this facility is with the $25.00 cash grab for cleaning because I did not fold the cleaning pads. I have rented from U haul before earlier this year and was not charged this fee. The unit was clean with no debris. The problem with this is because I could not talk to anyone during the process and if I have been told this I would have folded them. I could not go inside the facility for any reason. I understand the con-tactless process. I had to deal with it even though it was a severe inconvenience but to charge me this fee when I could talk to no one is awful. I will never rent from Uhaul again mainly because you should warn persons on the process on con-tactless locations. My reservation was held up by 1 hour and I had people I was paying. I will be writing a separate email to corporate to express why completing the process was was almost impossible to me. Uhaul used to be my choice for truck rental. It is now off the list because of completing the registration process and the cash grab by this location. I will use every opportunity to warn persons no to use this company.Andre J.
Light bulb needs to be replaced.SCOTTALLEN S.
The instruction on where to leave keys when returning the vehicle are vague and confusing. Luckily someone at the facility was able to point out the hard to see key drop box. But a large sign on the front door saying that the facility was NOT a Uhaul office confused me, and there were no instructions regarding where to put the key on the Uhaul App that I noticed.James B.
Your customer representative was Poor at knowing her job duties had issues with logging into the website we stayed at the site for over an hour trying to get the U-Haul rental she wasn't much help at allRonnie W.
Easy pick up and drop off via cell phone.ROBERT ARTHUR J.
Nice pick up truck. Fairly clean. Good rates.Robert J.
I was charged a cleaning fee, and charged twice for using the dolly-one day rental. Shady practices, bordering into illegal but definitely questionable. I took pictures of the clean truck. If they found something at least give me the same courtesy and send me photos of what was found. I called left a message, 8 hrs later no call back.MIGUEL L.