The Mobil Mart team provided great customer service and was very helpful throughout the rental process. Unfortunately, the U-Haul app created several unnecessary issues. Prior to the rental beginning, the app repeatedly would not accept photos of the vehicle. It also would not allow the employee to remove equipment that had been added to my reservation but was I didn't need it. My primary concern is not with the Mobil Mart location or its staff, but with U-Haul’s overall rental technology and process. The system does not provide a seamless customer experience and seems to present frequent technical issues. I have noticed similar problems at other U-Haul rental locations that are not flagship U-Haul facilities. Improving the app and providing independent rental locations with better system functionality would make the process much more efficient for both customers and employees.
Ayanna H
Mobil Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60642
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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