Customer service was terrible leading up to the whole experience. Everything about my reservation was wrong from what was told to me during my initial scheduling. More money by $100, no dolly as I was told would be included, different time for pick up. I was hung up on by the customer service at the location and then tried to call back and was told I had to proceed with my questions online and hung up again. There wasn’t availability to do what I needed to do online so I called back again and I never got someone on the line, I was just on hold for over a half hour. Extremely disappointed in U-Haul and they’ve made my moving more stressful than it already is and I will not be using these services again.
CLAIRE B
All Day Tire Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60651
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Johnny was excellent. He walked me through everything on the phone. Great customer service.
Jeffrey KEven though the truck was older, had some cosmetic damage and imbalanced tires it was clean and the service there is excellent. Operators are very friendly and accommodating.
Envision UUhaul gave me an address for some shitty used car lot and the one employee claimed they don’t even take uhaul rentals, gave me a number to call, and another person directed me to an even shittier mechanic shop with no employees or space to park my rental return. Super unprofessional experience and very annoying to take care of
Ryan MSite did not have all of the equipment requested. The fuel was provided at 25% and the site agents tried to charge me for the 75% that was missing prior to my rental. Take good pictures if attempting to rent here. I was also charged for the rental for two separate vehicles for one move, despite completely complying with the requests of the agent.
Brian F