Trailer Rental & Towing in Cincinnati, OH at Mack Storage
(U-Haul Neighborhood Dealer)

66 reviews

2020 Langdon Farm Rd   Cincinnati, OH 45237

(513) 806-2640

Location Hours

  • Mon-Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(513) 806-2640

2020 Langdon Farm Rd
Cincinnati, OH 45237

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 2 pm
  • Sun: Closed
  • 24 hour customer return
Trailer Rentals

One-Way and In-Town Local Rentals in Cincinnati, OH 45237

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Customer Reviews

Average Customer Rating

66 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
2.0

No great places to park a big truck. Had to do a 20-point turn to maneuver the truck into its parking spot.

Drew H. 
Rating:
5.0

I had no problem

Rodney R. 
Rating:
2.0

Had problems receiving my rental.. the phone check out was not letting me out. Stated cant find your location. Spend a hour trying to check out the rental. Called for help but . they had to call for help wirh this problem

MELVIN W. 
Rating:
4.0

E cargo light in the truck the light bulb may be dead it got late and it was hard to while unloading truck. The associate was nice

Quintin P. 
Rating:
5.0

Everything was great!! I had great customer service from your worker!

jeffery J. 
Rating:
4.0

The after hour return is ineffective!!! The fact that your location can't be picked up without being in the uhaul app is crazy especially when your not told that. Your presented with an simple senerio and there is more to it than you know... how would I know that I have to be in the uhaul app to return if I am not told. I had the truck less than an hour and returned it to the correct location but could not complete the return because my location could not be determined.

KIMBERLY T. 
Rating:
1.0

This location added fees to the final bill which had no business being there. When a complaint was filed they claimed to have tried to contact me, which absolutely did not happen.

Collin C. 
Rating:
5.0

Not a thing. Facility was clean and professionally operated. Service was efficient and quick. Customer friendly computerized registration. A wonderful experience.

Della D. 
Rating:
5.0

Everything was perfect. The uhaul was clean. Miss Margaret ws professional & super nice. I will recommend this location to everyone. Thanks Uhaul & Miss Margaret for a wonderful experience

faith J. 
Rating:
4.0

I did not realize the online check-in procedure would take so long - I would have planned my pickup accordingly! Check-out was fine! The customer service by Margaret was outstanding and to be commended!!

Peggy B. 
Rating:
5.0

The customer makes your business thrive, so I would suggest better area management.. I feel like because I'm a woman I was taken advantage of ..

Kathy P. 
Rating:
3.0

I didn't actually interact with a human at pick-up or drop-off but both the mobile device processes went smoothly. The major reason the move went smoothly was the effort Maya put into helping me find the right truck when she called me after my initial on-line reservation was made.

Jack D. 
Rating:
1.0

The woman who rented us the truck charged us $50 after she inspected and confirmed the truck was returned in good shape.

Alexandria M. 
Rating:
2.0

Customer service. The instructions need to be clarified and the prices are too high outside of the standard uHaul price. This is the first time I had to pay for mileage. Will not return.

Shawn M. 
Rating:
3.0

We had a great experience with the truck But, one of the uhaul employees was rude to my husband when he dropped the truck off and wasn't sure how to check out.

Jacquelyn H. 
Rating:
1.0

USE ANY OTHER LOCATION. This location does not answer their phones. They did not have the moving pads that I requested available, but still charged me for them until a different location called and had them take the charge off. I dropped the equipment off after hours and nobody told me that I had to check it in online, so I was charged for an extra day. Then I contacted UHaul customer service who also couldn't get ahold of them. Now I'm waiting for an official complain to be processed so I can be refunded for the extra day of rental that I was charged. Terrible service!

Zana P. 
Rating:
1.0

We booked the truck ahead of time and was quoted a price we get there 9 a.m. when store opens they have is booked for one way it took close to an hour to get it straightened out and then it ended up costing us more money because we needed the truck for a two-way which we booked and apparently the person quoted as a weekday right and not a weekend rate poor customer service and then on top of that we returned the truck on Saturday when it was supposed to be returned on Sunday and Monday we get an email stating non returned equipment just a hassle! We used you because we had issues with budget but it seems like it's all rental places!

ed K. 
Rating:
5.0

The service was superb!

Brandon S. 
Rating:
5.0

It was fast an easy. An the lady was super nice

Nicole I. 
Rating:
5.0

I experienced the best customer services at this location and was extremely satisfied! Thank you??

jones P. 
Rating:
5.0

Margaret was very helpful .

marie K. 
Rating:
3.0

No issues with the location. The truck did have several unreported large scratches, but they didn't bother us. The reason only gave 2 stars was due to the web site pick up. From the moment we got there it took way too long! The verification process (once you take your picture)took at least 20 min. No one wants to just sit there for 10 min waiting for an associate.

Angela W. 
Rating:
3.0

Make sure all items are in U-Haul. Asked for a dolly, wasn't in the truck. but instead the moving pads were in the front.

Shatori K. 
Rating:
1.0

Stop Connie people out they damn money

michael D. 
Rating:
5.0

Check the right side brakes of the truck, nearly pulled me off the road many times when I touched the brakes. The 17' truck.

Karl C. 
No reviews have been submitted for this location.

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