My issue wasn't with the drop off location but with the customer service number. The drop off site was closed which meant we had to do a mobile check out. I tried doing that over the phone but was told I had to do it myself. Fine. So I downloaded the uhaul app and still could not find my reservation anywhere to check out! I then called the number again and sat on hold for atleast 10 minutes, finally got a person, who checked me out in 2 seconds. Why the need for sitting in hold and a second call? This should have been done the first time, also, if you are going to force digital on people to be cheap and save money on hiring people atleast update your terrible app.James A.
Trailer Rental & Towing in Clifton Park, NY at Plank Rd LLC
(U-Haul Neighborhood Dealer)
Clifton Park, NY 12065
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 8 am - 5 pm
- Sun: Closed
Special Operating Hours
- 5/12/2021 - 5/31/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Clifton Park, NY 12065
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I didn't like the fact that I had to do everything on line, but I want to thank the manager there for coming by to help meWilliam M.
Whole transaction would have been much more convenient if an actual person.Doug E.
You could have an employee actually on site for scheduled trailer pickups so the customer's time and the service center's time is not wasted trying to track down the employee. Also, better instructions should be given to customers on how the trailer dropoff procedure includes an online component that needs to be completed onsite.Kira S.
Let's just say the 1800gouhaul people I dealt with were amazing.as far as this location.... Can't rate them because no-one was there.. And the truck needs an oil change..jennifer B.
When I picked up the truck, I had to walk to find the truck, then back to the key box, back to the truck and again. I would recommend making the steps either limited or moving things closer. I also picked up this truck on E. I have a receipt for $60.02 to put gas in it within 10 minutes of picking it up. I feel a warning on the level of the gas when it is that low should be given.Kerilynn B.
Great experience. First time picking up with the mobile app. Went well but was asked how I'd like to pay three times during the process.Jason N.
When I picked up the van it had a hand truck and numerous furniture pads still in it.Karl H.
i had to down load the "truck share app" in order to use actually rent the truck. I actually had to call the local number and speak to the agent who was really awesome and he had to give me the code for the keys on the lockbox. I used the truck for less time then needed and returned it. I put the keys in the drop box and again called the number to let someone know the truck was back and the agent asked me to leave the keys over the visor. She seemed annoyed that I didn't and left them in the dropbox (per the instructions) on the app and paperwork. Why would I leave them over the visor. Then I get my receipt and now I'm being charged a "Cleansing fee and cleaning tax"? Are you kidding me??? This truck was filthy on the outside and inside when I got it and now you figure Ehh we'll just charge this guy to clean it, he'll probably look at his receipt." I didn't even move anything that was dirty. Never again with this company.Frank C.
Needed a cargo truck on short notice. The owner operator came through for me. He was very polite and accommodating. I would highly recommend this location to anyone.Ronald H.
We were scheduled to do an in-person pick-up of a truck... When we arrived to pick it up, there was a chain across the opening to the â€œofficeâ€ and a sign that said â€œUhaul closed today go to uhaul.comâ€ .. Well luckily after an hour and a half, several calls to customer service, we got it figured out. I'm sure there are people out there that schedule an in-person pick up for a reason including people who aren't comfortable with online keys, codes, etc. we were very disappointed with the location but the truck itself was fine...Robert L.
I didn't use any gas for when I used it and went to put some in and it didn't take any yet I was still charged for gas. That was my main issueRalph P.
Closed - no one was on site for the returngary D.
The office door was open but no one was in the office. 45 minute wait and no one showed up. Repeated phone calls were not returned. No one was available to remove the trailer. I was not notified that the location was closed.John M.
Get someone else to work at the location because he gave us misinformation when we rented the truck, gave us the wrong truck because supposedly the 17 footer was no longer available. Gave me an estimate of what I should be charged based on the mileage and cost of the truck and now I'm waking up to see an extra $21.40 taken out of my account which now left my account negative!!!!!Ghazal M.
Rental was efficient and easy (including automated pickup and return) This location always takes great care of their equipmentSteven S.
Great and friendly customer service, this my third visit using this location, always a great experience.Matthew H.
The truck was the worst vehicle to drive. There was something going on with the transmission, the suspension was all out of whack, and it kept pulling to the left the whole time. We thought it was going to break down and our move was only 11 miles!Christena L.
Very attentive servicegordon D.
Great service and nice clean van with everything ready to go for us. Good stuff!Mike L.
Great And friendly customer serviceMatthew H.
Great serviceMatthew H.
Staff was very friendly, efficient, and helpful. Kept me updated via text and voice calls. Highly recommend this location!JERRY C.
Really have zero criticism..Dave was awesome!!nancy C.
Your app failed entirely. If the location was not open I would not have been able to rent. Get it right or don't offer itDouglas G.