The worst experience ever !! If you want to rent a UHaul, this isn’t the place… Showed up to pick up my trailer, walked up to the door that had a very present OPEN sign and the lights were on, so, I grabbed the handle,and it was locked and made a very noticeable clang when trying to open it.The lady behind the desk just five feet away from that locked door watched me as I tried to open it, not once, not twice, then after the third time simply looked down an away and would not reengage visually. Stood there for almost ten minutes at that door with your employee ignoring the obvious, I was confused, because she acknowledged me so I thought she was busy or engaged and didn’t want to appear rude by knocking on the door.After leaving, calling your dispatch and then returning at their insistence the lady behind the counter opened up the door and was so indignant that I was interrupting her meeting. She did let me in after almost 25 minutes gone by and while checking in, the most amazing thing I got out of this, was that her reason for not letting me in was the fact she was in a meeting… It’s 12:00 noon, i have just helped load another truck and then off to the gulf coast-for a 6 hour drive. Trying to just pick up my trailer and get 500 miles down the road before it gets too late. I stood at your door and you decided to ignore me, a customer trying to do business with you in good faith and do business… we would never leave negative reviews for anyone, that’s not happening here… My simple question is if it is a manager who I dealt with… she watched me not only at the front door, but this property has great video coverage of the property with multiple cameras. There was no denying I was there…after letting me in, there was a conference call about increasing customer business, while I am waiting and listening to this very well put together meeting it was highlighting how to increase business. HELLO…I am standing at your front door during business hours. NOVEL IDEA, how about you take care of the person standing and looking at you through that door, don’t diminish an old man because he looks a little frail and you so don’t have time to deal with me. The lady was very indignant that I was interrupting her meeting, the way this person talked to me was disturbing at best… Not sure we will ever do business with U-Haul ever.. we have been at the Collierville location on Byhalia as a customer for the previous 5 years and please check our record. Also, please pull the video of this location, it will back up what Iam saying here…
Gary P
ClearHome Self Storage Chaney
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Collierville, TN 38017
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Customer Reviews
- 4.5 Average Customer Rating
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Very nice folks on the phone.
Todd SWoman manning this location was friendly and helpful. Had a miscommunication with an insurance add on that I never asked for or wanted but she promised to credit when we called back.
CRAIG WCan’t ask for anything more.
RONALD PNothing
ANTONIO M