The location was excellent, the staff there were very professional and accommodating, and the truck was clean. The problem is with the electronic check-in. I spent over 45 minutes trying to complete all the steps, and the U-Haul app was not cooperating. Specifically, I had to upload my license 3 times because the app wouldn’t allow my camera to focus properly, which made the letters and numbers blurry and U-Haul rejected it. Then once we got that done, and I was at the truck, the app forced me to take pictures of the truck, but rejected every single one of them. I took over a dozen of them and none saved in the app. So I eventually just left with the truck without completing the check-in process. The app is a great idea but absolutely horrible execution and client experience. Terrible.
Eric H
A To Z Auto Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Crestwood, MO 63126
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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fast and friendly service
ROBERT SNothing. Mike went above and beyond to solve a problem I created. He was awesome. He knew how to fix the problem and made it happen very fast. I was very grateful.
JERI RGreat people and great experience.
george hGreat service!
MICHAEL B