Hello, Today, when I opened the U-Haul truck and checked the back, I noticed that moving blankets and other items (including what looked like bed sheets) were already thrown inside the truck. I took photos of everything for documentation. The smell inside the truck was extremely bad—much worse than any U-Haul I’ve rented before. It was very unpleasant. I also found additional items left in the cab near the seat, which I had to throw in the garbage. I have pictures of all of this as well. One of the blankets was very dirty, frozen solid, and smelled terrible, so I did not use it at all. I put it aside and did not touch or use any of the blankets. Additionally, there was no dolly provided, even though it was included in my reservation. Given the condition of the truck, the unusable and unsanitary blankets, and the i didnt get any dollies that i ordered when booking, I am requesting a full refund for the blankets and the dolly. I am hoping this can be resolved promptly. If you need any additional information or photos, please feel free to contact me. Thank you. Ali Mowafi
ALI M
The Ups Store #126
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dartmouth, NS B2W6C4
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- 2.5 Average Customer Rating
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Staff had difficulty with the check in process making it much longer than usual. Vehicle had mirror damage (both blind spot mirrors) which would otherwise fail a motor vehicle inspection unless repaired. Brought this to staffs attention who acknowledged they were already aware before renting.
ADAM TExcellent
IBIFUBARA GThey overcharged for no reason even when u return the vehicle on time on time.
Ramit MI needed a van for a few hours, so booked for 4 and returned it after 3, handing them the key. They then only marked the van as returned the next day, and charged me for 2 days. Either incompetent or fraudulent behaviour, I can't tell which.
Sean T