Would be nice to have a real person available during 'normal hours' to speed up the return process. The virtual employee was very helpful.
Eva H
Midgard Dawsonville
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dawsonville, GA 30534
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Customer Reviews
- 4.0 Average Customer Rating
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virtual check in was awful no one knew where truck was connection was with 5 different people had to wait for someone to arrive to tell me truck was behind locked gate behind building , virtual folks kept making me walk to wrong 2 trucks out front repeatedly even though i told them key did not work and plate and numbers did nto match , called regional manager cell number i was provided 2 times and left him 2 message and he never bothered to return the call about this issues . avoid locations with virtual check ins . but they dont tell you which ones are virtual . When girl did finally show up she was very polite and helpful and drove truck up front , said she did not know why virtual ast did not give me the gate code to get the truck behind the locked building and gate , but I dont understand why the truck was not out front! Also had to drive to another location to get the car trailer , why couldnt both be together?
DAVID FTruck was filthy. Yard debris and mud in it. Inside cab was also filthy with spilled drinks. I have pics for your viewing. We were two hours late on our moving because we had to clean the truck ourselves in order to unload our storage unit at this location.
jennifer kDid not receive items I had paid for/ordered to be in the truck (hand truck and blankets)
Jared CVery good non contact experience
William N