The hidden cost of $20 for dropping off the Uhaul out of normal operating hours is unacceptable. We returned the truck a day early to allow them to utilize it for another customer but rather than get credited, you actually pay additional fees. You would think Uhaul would want to have the truck back as soon as possible to generate revenue but I guess charging a return fee is free money, since the business was already open and it requires no additional overhead. Unsatisfied with the move in it's entirety, would not recommend using Uhaul in the future. There price looks good compared to other competitors but hidden costs and service does not make them a preferred vendor.
CHARLIE R
Deforest Travel Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in De forest, WI 53532
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Got scammed out of $254.26 because the clerk was dishonest. Before signing the contract and proceeding with the rental of the truck, we asked clearly and twice if we could return the vehicle to any U-Haul (which is their policy, but we still confirmed in case). After returning the vehicle to a closer location to where we moved, we were slammed with a $254 Wrong dropp-off location charge. Support is dodging us and referring us to the regional manager, who is impossible to contact. Overall, the worst experience we've had with U-Haul. Will not be using or recommending ever again.
FARTUN OThe location didn’t use their key box so instead of pickup time and using online check in I had to wait until they were open. Not a huge problem but would have been nice to know so I didn’t have to drive there twice for the pickup.
Jeff KCould not take a picture and upload it. Frustrating. When I pressed the camera/picture icon lower right nothing happened.
PATRICIA LPick up and drop off both went smoothly. No issues at all!
KAYLEA W