Truck was great. Location was average at best. The lock box was open, and the keys were actually not in there, so upon looking, I finally found them in the ignition of the unlocked vehicle when I arrived. The customer service overall was horrible. This was not the location I selected online for pick up the truck (that originally allowed me to select and was on my reservation email). No one reached out to me to let me know in advance. I had to call the location originally selected online two days before pick up to verify the truck was there. They said they didn’t have the equipment. I called U-Haul customer service and they said they would try to see if they could get the equipment moved. They told me call me back that day. No call. I had to then call customer service the day before pick up. They said I had to pick up my equipment at a difference place. If I hadn’t called, I would have showed up at the wrong location. I will never use U-Haul again.
Jessica S
Larrys Mobile Repairs
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Defiance, OH 43512
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Outstanding customer service! I have rented UHauls at various locations having lived in other states, and this was far and above the best experience of any. Keep up the good work!
Harriet KI dropped off the keys after hours, so I did not interact with any personnel. The location was very convenient as was the drop-off box.
LAURA RGreat place very helpful Highly recommend
Randy Swe were over charged for 8 hours of use. We were charged for 2 days We are hoping that will be taken off of our credit card
Richard D