I am completely unhappy with the entire rental. This person not only threatened me but bragged about threatening someone else for giving a 1 on the review. He also bragged that a man dropped his car and the transport at his location while unloading at his house and he had the mans car towed. My son witnessed all of this. My son is 47 years old and witnessed his also selling me the two insurances and saying that they would cover any accident. It was the Safe Tow and Safe Move. There is no description of these on the contract copies I have. The only thing that mentions the insurance is a line on the total under the rental charges. He said and I quote "These insurances will cover any accident and even a minor accident with U-Haul could cost $10,000. So I purchased this and then had a slight accident which now you are telling me these are only roll over. I have been lied to and have witnesses. Also the truck had some major issues as the accelerator peddle stuck twice causing the vehicle engine to wine out loudly as though you put it in neutral. My daughter witnessed this. I also at a 4 way stop had the accelerator stick and even with the brake held the vehicle was accelerating and moving me into the intersection. Then I was told by my son in-law when he followed me that the lights on the rear of the truck did not work. As for the auto transport when we loaded my car on it and began to strap it down a bolt fell out of the ratchet gear to tie this down. I was lied to also about his telling me I would have to go to Donaldsonville, La to pick up the auto transport which would have been 45 miles from my house and at least 70 miles from his location. When I complained that my reservation was three weeks prior and they should have had time to get the equipment to the place I originally set up. He miraculously called me 10 minutes later that he had picked up the auto transport. I reserved a furniture dolly and a 2 wheel cart of which no one provided. I will not use U-Haul again and have already contacted a friend who is an attorney about this and how I was lied to and not given a proper description of the insurance or I would have not purchased this and just went with my own insurance. He should not be allowed to even rent these out because he did nothing but trash U-Haul and then threaten to come to Michigan if I gave him a 1 star. I believe this accident is due to the poor maintenance of this vehicle and the fact that I was sold a lie.
Joseph D
Walker South Storage
(U-Haul Neighborhood Dealer)
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- 3.5 Average Customer Rating
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I am completely unhappy with the entire rental. This person not only threatened me but bragged about threatening someone else for giving a 1 on the review. He also bragged that a man dropped his car and the transport at his location while unloading at his house and he had the mans car towed. My son witnessed all of this. My son is 47 years old and witnessed his also selling me the two insurances and saying that they would cover any accident. It was the Safe Tow and Safe Move. There is no description of these on the contract copies I have. The only thing that mentions the insurance is a line on the total under the rental charges. He said and I quote "These insurances will cover any accident and even a minor accident with U-Haul could cost $10,000. So I purchased this and then had a slight accident which now you are telling me these are only roll over. I have been lied to and have witnesses. Also the truck had some major issues as the accelerator peddle stuck twice causing the vehicle engine to wine out loudly as though you put it in neutral. My daughter witnessed this. I also at a 4 way stop had the accelerator stick and even with the brake held the vehicle was accelerating and moving me into the intersection. Then I was told by my son in-law when he followed me that the lights on the rear of the truck did not work. As for the auto transport when we loaded my car on it and began to strap it down a bolt fell out of the ratchet gear to tie this down. I was lied to also about his telling me I would have to go to Donaldsonville, La to pick up the auto transport which would have been 45 miles from my house and at least 70 miles from his location. When I complained that my reservation was three weeks prior and they should have had time to get the equipment to the place I originally set up. He miraculously called me 10 minutes later that he had picked up the auto transport. I reserved a furniture dolly and a 2 wheel cart of which no one provided. I will not use U-Haul again and have already contacted a friend who is an attorney about this and how I was lied to and not given a proper description of the insurance or I would have not purchased this and just went with my own insurance. He should not be allowed to even rent these out because he did nothing but trash U-Haul and then threaten to come to Michigan if I gave him a 1 star. I believe this accident is due to the poor maintenance of this vehicle and the fact that I was sold a lie.
Joseph DManager was unprofessional
Jean GVery warm and welcoming owners.
Valerie Dthe driver's side mirror would not stay in position. the set screw needs to be tightened. there was no windshield washer fluid and the windshield was very dirty. I did check in by the app and after doing all the steps it said to go inside and get the key. the place was locked. no way to get inside. There was a number to call and she told me the app was supposed to tell me the box and code to open it to get the key. She helped me get it. At turn in I took all the pictures but it never stopped spinning as if it never registered. I finally gave up and left the truck. keys in drop box as she told me to do.
Roger B