Nothing - everything was great! I reserved a trailer and walked in at a very busy time on Sunday. The staff immediately greeted me and told me they would be with me shortly. To my left … away from the door was Janet (I think that was her name), she was helping a customer with a rental agreement but she kindly greeted me and checked in on me a few times. I was in no rush so I told her that she can take her time and that I’ll wait. As she was wrapping up with her customer she asked me a few questions and was extremely polite and professional. She was trying to make sure I had my ball/hitch ready to go along with the correct trailer plug. I’ve been to this location a few times and the service was good but she took it above and beyond... two times! … when I rented the trailer out and as I returned it today. As a business owner myself I like it when people take ownership, are courteous (even when short staffed), professional, acknowledge customers and are knowledgeable… not just show up for a paycheck and be on their phones all day with a “wishing customers would go away” kind of attitude. She deserves a high five or better yet… a steak dinner or a few Starbuck gift cards… or a Team lunch. There was one other person there and she did great although my interaction with her was minimal. I felt they both worked great as a team, that level of collaboration was nice to see both times I was at the location… consistency is key!
BELSAZAR U
Mount Olive Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Duarte, CA 91010
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great and fast
Doris AHave a utility dolly available
TIMMY TEasy transaction and communication. Will go there again.
HERNGRU CGot a call two days later asking when I was planning on bringing the truck back. Told them I brought it back same day and early. Someone was obviously not on top of the paperwork.
Marcus B