I dropped the truck off on time, replaced the gas I used, took photos of the truck and put the keys in the drop box. Followed all the steps in the contract BUT where I dropped the truck off at, Central Auto, they said it was late and not filled with gas which is NOT true and I have a receipt. They charged me an additional $103 and when I called customer service for assistance at Uhaul, the woman was very rude and didn't want to listen. I'll never use uhaul again because their follow up is crap
Jackie G.
North Central Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dubuque, IA 52001
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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It was simple and easy to get the uhaul couldn't have been a better experience.
Turner S.He was great, he even knew who I was
Samantha T.The location wasn't open even though it was a Friday morning. The self service sucked, because the lock was stuck, we ended up picking our truck up an hour late because of it. The return process was a pain, because you have to take pictures of multiple things, and the website wasn't working properly. It took me back to the very beginning of the whole process twice. Basically, I doubt I'd use this service again, unless there are actually people present to help.
Jessica G.The truck was BEHIND the building, out of site. We had to call support to find it. The combination lock was VERY hard to open.
Angela F.