Only because it wasn't well lit for a night pick up (or drop off) and, since it was off the beaten path, it felt unsafe. The truck itself wasn't in great condition. The drivers side visor f ll off when I flipped it down on the highway - not cool or safe either. And the U-Haul app itself is as garbage as its customer service. Doesn't provide all the locations available for drop off, loops continuously rather than proceeding to the next page when your trying to go through all the motions to rent a truck AND the customer service just didn't respond, ghosted me constantly and was rude in more than one case. Screw U-Haul.
Kayla S
Security Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Durham, NC 27704
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Office was closed so can't comment on the personnel
David CHave a clear breakdown of the rates versus mileage as we turned the vehicle in a day early and the charges were the same?
ADRIENNE MI did not receive a phone call the day prior to my rental to confirm pick up location. I arrived at the requested rental location when I made the reservation. Fortunately, the woman at that location was able to get me to the correct one. An improvement would be to make sure that the customer is call to confirm the day prior as noted in the reservation email to avoid mix ups like this.
Julie PThe vehicle had a sweaty urine smell & the inside floor mats where very dirty!
VALERIE A