Our drop-off at Wade’s Texaco (Guess Rd., Durham) was the only bright spot in an otherwise miserable experience.
ROBERT L
Wades Texaco Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Durham, NC 27705
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Customer Reviews
- 4.5 Average Customer Rating
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U-Haul app would not accept the photographs I took of the truck, but it was very easy to get help with chat, and they immediately sent a link that took care of the problem. The electronics (Bluetooth, USB connections, were somewhat difficult to use, and I had to consult ChatGPT, so instructions connecting your phone to the sound system would be helpful, though I was able to get the information and get connected eventually.
Timothy MThe issue was not with this drop-off location, but the original Drop off location, MJ LLC. When I arrived at MJ LLC, I was told that they were no longer a drop off location, and had not been one for almost a month. Why was this still active in the U-Haul system? I had to find another location, Wades Texaco, which was another 5 miles from the original. The system should not have allow the original drop-off location to be selected, and then it should not have been used on the equipment contract when the equipment was picked up. U-Haul needs to do a better job in keeping their system up-to-date with active sites.
David DThe wheel alignment is very off and the truck felt like it was dragging a lil more than the usual . Great customer service overall
Shantell TThere is limited space for picking up a trailer. If one has an Class A RV, might not work
John G