i would like to refer this comment towards Uhual corporate, for the past year and some change i have rented trucks from uhual mobile pick up and in person counter pick ups with no problems at all, but this past week and a half I've been encountering a lot of problems with uhual and its services. first about a week ago I've reserved a truck at the 9609 Ditmas Ave Brooklyn ahead of time and before closing hours leaving them more than enough time to put the keys in the key box for my reserved truck, when I got to the location and started the pick-up truck process i was encountered with an issue that there was no truck reserved for me, what made it worse there was a completely unused uhual cargo van parked at the location, on top of that customer service had me on hold for an hour to no avail, so I had to head to another location to rent a truck wasting my time and efforts as my reservation was not guaranteed as you guys say they are. then about two days ago i reserved a truck at the 1100 Loring Ave location for 3:30 am via mobile pick up and when I get their customer service is giving me all type of problems and difficulties with verifying me when I've been renting trucks for a year and some change. telling me I had to wait till the store opens up to rent a truck in person at the counter. another reservation that wasn't guaranteed! I can't believe this is how you guys treat loyal customers who keep putting money in your pockets. i am very disappointed and feel disrespected.
BRUCE L
Atlantic Products
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in East New York, NY 11208
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I had problems picking up my truck over 2 hours trying to contact someone. There was no dolly available when I purchased a dolly
Deon SOur location was changed so we didn’t know which was correct. The text message or the email info. The person who checked us in was fantastic. She definitely stood out. The truck was in ok condition. Old inside. But that’s maybe more on uhall than on the location.
ANTHONY LStaff is there to make experience convenient and pleasant., this is the office staff and staff out in field
KAREN Aexceptional service
RONALD S