My U-Haul reservation was changed and I was not notified via email. The location and time was changed by 4 hours and was further to pick up. When we arrived to pick it up the U-Haul website was down, so we could not pick it up. We had to wait at 1100 Loring for the website to refresh because the front desk could not help me. All of the Dollie’s were rented so we did not get ANY of what was reserved and left with a furniture dolly we DID NOT USE but rented because it was the ONLY one left and as we were so behind schedule and rented TWO appliance Dollie’s, I had no choice but to take the furniture dolly. Again, it proved useless and was not helpful at all. Finally, the lock on the U-Haul DOES NOT LOCK. We had to purchase OUR OWN lock because the one provided on the truck does not match the key provided. We tried many times to unlock it - the key DOES NOT MATCH. Summary: 1. Reservation changed with no clear email notification 2. U-Haul website was down and we were unable to pick up our truck on time (already four hours delayed by that point) 3. Reservation for 2 Dollie’s not respected and we had to rent the one remaining furniture dolly which was completely useless and not what we reserved, we could not use it at all. This made our move take way longer. 4. The padlock on the U-Haul does not match the provided key and we had to stop somewhere to buy our own lock which delayed us again. 5. ALL of this took time and delayed my move which caused me to have to keep the U-Haul longer. I will NEVER recommend U-Haul to anyone else. It is unreliable. This was a terrible experience.
Kelly C
Atlantic Products
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in East New York, NY 11208
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- 4.5 Average Customer Rating
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In ordering it supposed to be 24hr rental not at this location. Staff told me they had another rental for next morning. If I didn’t returned before 10am I would be charged additional fee
SHENELL LExcelente en su trabajo 👍
EMMANUEL CThe mileage meter is crazy , my mileage cost more than the rental.
Perez TLos empleados son muy buenos y él servicio al cliente es muy eficiente
STALIN S