Made a reservation to pick up at 4:30 PM on 10/7/25. Arrived at 4:15PM and door was locked and closed sign on door. Called the number on sign and was told they would arrive in minutes. After two more calls, person would not answer calls. My husband called and was told the same thing. After an hour someone showed up. We had movers at the house waiting for the truck. The person that arrived gave the excuse that he had to eat dinner. He became upset with my husband when he expressed frustration with the situation. We were paying movers for an hour without the ability to move things. We were moving our disabled brother and this made a stressful situation more stressful. No one should be leaving a workplace when appts are made. There was another person waiting also. I will never use this location again.
ANTHONY P
Curts Transportation Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in East Peoria, IL 61611
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Truck was very dirty on the inside. Also has a very bad exhaust leak which I’m pretty sure made the fuel mileage worse. There was old food or chocolate melted into the seat. I had to pull over and clean the windshield after driving less than a mile. I understand it is a work truck that is used by lots of people but I have rented many uhauls in the past and they’ve always been clean. The staff here was nice. I also know these trucks get moved to different locations across the country so I don’t blame them at all.
ROBERT RGreat people to work with excellent customer service keep up the good work Trenton
curt dIt was a good experience. I would recommend Curts transportation service to anyone.
ROBERT EHelpful information was provided at check in and friendly staff
James L