Terrible customer service at drop off location, customer service representative was rude from the time I walked into the time I walked out. Backstory is I have been dispatched into the U-Haul.(it was a one-way.) and had completed the before you go link. I had taken all my photos of the truck and submitted them onto the U-Haul link, but after doing so I had realized the corner cap of the truck was damaged. I had gone back into the employee at the U-Haul dealer and he had said to take a picture of it and that they would look at the timestamp of the picture I had taken when returning the truck and I would be all set. However, when I got to U-Haul, that was not the case, the lady was extremely rude, saying that I hadn’t completed my damage photos or the link in which, then I had explained that I had completed the link, but had realized the damage after the fact of submitting the photos. The lady continuously was rude throughout the whole process arguing with me, however, the employee she was screaming at to go” check in my truck” remain very professional and actually suggested that they wait to check in the truck until tomorrow when the assistant manager was there as I had offered to come back the next day to sort it out. I had also tried calling the U-Haul dealer I had gotten the truck from but had no luck as the phone wouldn’t even ring and the call kept hanging up. However, my experience with picking up the truck wasn’t the greatest and dropping off the truck was absolutely terrible, I just really can’t believe that they would have someone like that being the face of their company as a “customer service representative” as a customer I would much rather be greeted with her. How can we help you instead of a why are you over here go to the guy outside so he can check his truck in. Overall, just terrible experience, to top it off when I had left the place they told me they were going to check the truck in the next day but they had checked it in shortly after I left, I had called to confirm the check-in in the Lady was nice on the phone lol funny how things change once the call is recorded. U-Haul on Mystic Valley Parkway really needs to get some better customer service.
Kaylie F
TAJ Ventures LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in East Wareham, MA 02538
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Customer Reviews
- 4.5 Average Customer Rating
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Helpful and easy!
DIJENIRA GI chose this location for the last 3 times. They never disappoint me.
CIHAN BDo Not Allow Trucks top be rented in poor mechanical condition. Respond when customers send emails or place calls for assistance.
Thomas DNothing, very friendly person waited on me, equipment in great shape, very clean. Nice and easy!
Daniel G