My original pick up place was Bloomfield CT. I got a message stating it was changed to a place in Windsor CT. When I arrived to pick up the truck the business was closed. I called U-Haul and the woman said she had the same issue with a pick up there that morning at 8:30am. My pick up wasn’t until 11:30am. I do not know why I was not notified of this ahead of time, after my call I was sent to East Windsor for the pick up. By now I did not get the truck until an hour after my reservation. The folks at the East Windsor location were not told I was coming, but were very helpful. They also had to call U-Haul because the UH computer system was down. This location did not have the hand truck I reserved but the woman still charged me for it and said she could not remove that charge. She seemed to not want to do more than she wanted to. I was lucky I was able to borrow a friend’s hand truck.
KATHLEEN B
East Windsor Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in East Windsor, CT 06088
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Customer Reviews
- 4.5 Average Customer Rating
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It is better to only deal with real uhaul locations.
Michael SStaff was fine. Dinged rating due to difficulties in getting the reservation completed due to system issues. Plus I was charged higher rate then what initial quote was, and charged an extra day of rental even though I returned the trailer a day early!
Jeffery PAfter having everything turned in and cleared I get an email trying to charge me for wrongful tolls that I dont owe and already paid. I used my own transponder during my travels during the death of my mom and now I have to deal with these mistakes. Fix your error now as I will not be wrongfully charged for something i already paid for. I have sent proof of payment to you and everyone I had an email for But I need you to fix this MISTAKE NOW
Jacklin KMark did a great job.
Daniel C