The representative was very rude, not attentive. Lot was very disorganized, no structure to where trucks were parked. Took a long time to be able to leave the lot. When we returned the key, the representative called the next day and asked where the key was as he had misplaced it. We had dropped it in the key box.
Lotte V
The Box Shoppe
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M4L1Y8
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Customer Reviews
- 3.0 Average Customer Rating
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practice what you preach
Frank KWindow open in the truck on pickup. Rude staff.
Conor H- The lot itself is quite unsightly. I know they only need to provide space for trucks but it's not a great look on your brand. There are used cars for sale or for scrap all over the place. - They have four lock boxes but only two numbers. There are two lockbox #1's and two lockbox #2's. It took extra time to retrieve the key because the first one we opened was empty. The locks are quite stiff too, so even getting them off is a bit more difficult that it should be. -My biggest issue is that I ordered a flat dolly and six furniture pads. When I got into the truck, it was empty. I tried calling the shop and didn't hear back for an hour. My reservation was at 9am and the first call was made around 9:15 - 9:25. I didn't hear back until 10:30 (even though the shop opens at 10). When I got ahold of the shop, he told me they do not rent equipment for one-way trips. I was picking up in Toronto and returning in Elora. I was told by Uhaul head office that this is not an actual policy. Whether he lied or not, I shouldn't have been able to reserve the equipment if it wasn't available. I was moving with my 74-year-old father, so I rented the dolly because it would help him physically. On top of that, I was still charged for the equipment. I had to call Uhaul at the end of a very long day to get the refund. Very poor customer service all around. This franchisee does not represent your business well at all.
Matt CA very smooth experience. We needed a van at the last minute and luckily they had one available. The representative at the desk was friendly and efficient. We were in and out in no time. We took a few hours to move some furniture and dropped the key in the after-hours box. Overall exactly as we hoped it would be.
CAMPBELL W