U-Haul can improve its customer service by clearly communicating drop off and pick up locations at least 24 hours in advance and avoid changing drop-off locations after the customer picks up the vehicle. Time is really valuable when you are moving, and it was a stressful and frustrating experience to have last minute switches and coordination with multiple U-Haul locations. Truck and materials were great.
Jackson B
S&J Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elk Grove, CA 95624
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Richard AThey trying to scam me out of 90 bucks saying I drove 160 miles when in fact it was under 70, lost a good customer from here on out im recommending budget and definitely not paying the money they tried to charge me
EDWARD JThis location was a little hard to find... but worked out well, in the end. The staff was friendly and helpful when I was having issues with the app. Picking up and dropping off was easy. I was more frustrated with the app not taking the pictures I was trying to upload for the pick up process... but went well during the drop off process.
Keri NEmployees were very nice!
Rodney H