Worst customer experience I have ever had to deal with. I had a reservation scheduled for pick up on May 13, 2021. Upon arrival at the store and after paying $500 for my trailer rental I was notified that the trailer wasn't on the lot and was stolen and that there was nothing anyone could do about it. This pushed my move back 2 days and made for an all around bad experience. I'm talking to customer service I was offered no help or form of refund. I move often but I will never use Uhaul services again.CHRISTIAN H.
Trailer Rental & Towing in Englewood, CO at 3SOB LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Englewood, CO 80110
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Excellent prompt service!George S.
Reservations should actually reserve at location of choosing not just size of truck at any location in the stateELI F.
I was charged for an additional 2 days of rental and protection plus, the truck was returned within 24 hours, 5 days later I am still waiting on a refund!!!Catherine B.
The only available trailer was 40 minutes away, to the many locations near where I needed the trailer. Understandable but frustrating. When I got there, they didn't have the prepaid receiver that I purchased online. Had to go to a different U-Haul location to get the receiver and return to retrieve the trailer. The representative was very nice and apologetic, but very unheartening. Would have preferred a larger U-Hual location then a mechanic's shop that rents U-Hauls on the side.JASON D.
Dropped off a trailer at 3 PM on a Tuesday and the office was locked. I called the phone number listed and only got a recorded message that did not even identify the number as a U-haul location. I ended up leaving a message and the trailer with the hope someone would complete the paperwork. I did get an emailed receipt, so I assume it was taken care of. At a minimum this location needs someone to answer the phone from 8-5 Monday-Friday.James G.
Aaron was very helpful with the rental and very nice to us when we went in to get the truck without a reservation on a Sunday. Liked the fact that they had a drop box to return the truck. Will rent from this location in the future if the need arises again.YVETTE M.
The uhaul place was a pig sty. Not clean at all. However, the equipment was clean and in good condition and the staff was friendly enough.Aron K.
Everything was great! I'll definitely go here next time I need a rental truck!Robert S.
Friendly and very helpful. I would use again and recommend to othersChris W.
We requested dollys and furniture pads that were not received and was frustrating to move without them when we thought we would have those tools. I called that day to make sure we weren't charged for them and we were charged anyway.Rose W.
Have someone at the shop when you tell the customer to arrive. Also make sure the customer doesn't leave with the hitch to low and the chains dragging on the ground.nick L.
This was the first place that I am glad to rent a uhaul because they were very nice and helpful.RAUL D.
Truck wasnt ready and had not been cleaned. Had to wait for someone to come to office so picked up truck over an hour later than reservation.Barbara R.
Appointment was setup online for 8am but the location didn't open until 9am so we had to wait an hour to get the trailer we rented. Open times need to be in sync between the website and the location. Other than this issue, everything else went great.Jeff S.
People were very helpfulLaurence L.
Erin was great, best possible fix. Cheaper of course would helped.Debbie P.
No one should get double charged, but we did and it sat like that for days. These matters need to be handled in the same day not 48 or 72 hours later.Melissa G.
This time using U-haul was so much better than the time before, when we rented out off Aurora. One way drop off was not offered. We ended up paying for all the miles from Pueblo to Aurora to return it.Shane W.
Appreciate being able to drop off trailer after hours and then receiving my receipt by emailGynger M.
The location was convenient, however, you could barely walk safely to the key drop because there were so many pieces of equipment and trailers parked in front of the business.Katie L.
Quick and easy service! A great experiencePAUL R.
Awesome experience with very friendly and helpful staff.Chris R.
Great location, friendly staff.Emily G.
he checked us in really quick and even drove us to the lightrail so we could get to the airport. Top notch service!!dale T.