My only problem was that they did not report that I had returned the truck on the day that it was returned. After I called UHaul national number and then the local business, we were able to resolve this. In the end, the rep at Higgins Petroleum was very nice and took care to get the return information into UHaul on time. Everything worked out fine.
THOMAS M
Higgins Petroleum
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Eugene, OR 97401
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Customer Reviews
- 4.0 Average Customer Rating
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It would be better if there were on-site parking for my personal vehicle while I'm renting.
Keith Hassistant was friendly and helpful
SUSAN CThis was a gas station parking lot, with no visible signage from several directions. I had to make several laps around the block, and only found it because there was another UHaul truck. The app failed to work, so I dropped off my keys and didn't get a call until 3 days later from a representative asking if I dropped off the vehicle and where I put the keys (in the drop box as directed).
Sarah HThe young man that helped me seemed to be the only person working at the Higgins Petro station and he was indeed very courteous and efficient. I guess having traveled to Eugene with a rental car, where it is provided with a full tank of gas and then returned the same. It would have been more convenient if the same procedure applied at UHaul truck rental locations. I got one with 3/16 of a tank and needed to return it with at least that much. That is more difficult to gauge than, get it filled up, and return it filled up. Just saying, as something that would improve the process for the customer, well for me, as the customer next time.
ROBERT F