My pick up location was changed to here and I thought it was going to be fine. What I did not know was that I would not be having any actual face to face contact with anyone. I was told that my dolly was Amal going to be available that I reserved. There was no dolly. I am still waiting on a phone call from management.
Jamie b
Cardinal Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Euless, TX 76040
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Incredibly difficult to locate & perform a drop off
MADELINE HCheck to make sure everything requested and paid for is available. I paid for an appliance dolly and it wasn't in the truck
Dean CPick up location was in an area with poor internet access. The U-Haul app or website wouldn’t work. It took me an hour and half to get this U-Haul. The pads I ordered weren’t in the U-Haul and I couldn’t talk to anyone at this location.
Norma Darrived early for my pickup, but unfortunately, the process was difficult to navigate and frustrating. When I called the company for assistance, I was told they were closed despite there being plenty of time before closing. I also asked for guidance, but all I received was repeated uncertainty with responses like “I don’t know.” This location turned out to be very inconvenient, ultimately setting me back by 30 minutes. I hired movers and paid a significant amount to make my move as smooth as possible, but this experience made it far more challenging and costly. I feel that I was charged more than what the service was worth, and I did not receive the level of service I expected. Given this experience, I am disappointed with both the location and the results, and I will consider other options before returning to U-Haul in the future. This was by far the most difficult move I’ve ever had.
Sara F