I tow between MN and MD a few times a year, and this is the first time I have used Fairmont as my Pick Up Location and will be sure never to use them again. Issues are as follows: 1) Never spoke to anyone in person. Front door to location was locked, although website says open. Everything was done over the phone; 2) Requested 12 blankets on my original order. Was notified after we already had the trailer that they didn't have any onsite so they were removed from the order.....Would have been nice to know ahead of time so I could have used a different U-Haul location; and 3) My signature was forged on the paperwork.....which is completely unacceptable and illegal!!! I will be drive to Mankato in the future to avoid this type of service....Oh, did I mention they forged my signature!!
Jeremy H
Five Lakes Centre
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fairmont, MN 56031
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Customer Reviews
- 4.0 Average Customer Rating
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Very nice local people
Gary BNo problems. Would definitely use U-HAUl again. Conveniently located for easy pickup and return.
Rita RClean and nice. I hit no to the question of well maintained because the radio did not work. Like, didnt even turn on. Needless to say 5 hours of silence made for a very long trip. The gentleman who runs the location is knowledgeable, flexible, and kind.
Alex TIt was a little hard to find the office in the strip mall but they were really friendly.
VERONICA P