Self return location... was very confusing and took 5x longer to return the uhaul this way than if a person had been available.
NICHOLE G
Folsom Dam Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Folsom, CA 95630
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Customer Reviews
- 3.5 Average Customer Rating
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Trailer was the usual, bare minimum for use but well used. The location is a distaster - mini mart/gas station/burrito shop/car detailing/u-haul and the same staff appear to be working all stations. I was there for 10 minutes with several staff walking past me before anyone looked up from their phone to help, who then told me to go find some other guy who was sitting outside. That guy sort of helped, but of all things to forget he didn't secure the ball latch - my bad for not checking. On return no one could be bothered to help me, so I dropped the trailer myself and went on my way. Absolutely useless place to rent from.
ANDREW CThey requested I take the trailer off my hitch & place back in spot.
HERMAN BI was sent to this location after spending 1 1/2 hours at my original pick-up location. The original pick-up location did not have a key for our truck in the lockbox. They gave us the code for a different lockbox to a different truck however that truck was boxed in between 2 other trucks. Didn't think the gas station was affiliated with U-Haul however the gas station attendant had keys and was able to move a truck so that the middle truck was no longer boxed in. HOWEVER, the truck would not start. The battery was dead. We spent a total of 1 1/2 hours on the phone dealing with this and then we were tranfered to this pick up location. The guy at this location was not amused as he then had to try to deal with making sure we got the same price we originally booked the reservation for because they were tripling the amount we orginally booked. VERY BAD EXPERIENCE OVERALL WITH THE WHOLE PICK UP PROCESS.
FELIPE OVery nice, accommodating, helpful. Thank you!
James L