I was sent to this location after spending 1 1/2 hours at my original pick-up location. The original pick-up location did not have a key for our truck in the lockbox. They gave us the code for a different lockbox to a different truck however that truck was boxed in between 2 other trucks. Didn't think the gas station was affiliated with U-Haul however the gas station attendant had keys and was able to move a truck so that the middle truck was no longer boxed in. HOWEVER, the truck would not start. The battery was dead. We spent a total of 1 1/2 hours on the phone dealing with this and then we were tranfered to this pick up location. The guy at this location was not amused as he then had to try to deal with making sure we got the same price we originally booked the reservation for because they were tripling the amount we orginally booked. VERY BAD EXPERIENCE OVERALL WITH THE WHOLE PICK UP PROCESS.
FELIPE O
Folsom Dam Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Folsom, CA 95630
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Very nice, accommodating, helpful. Thank you!
James LThe windshield was dirty inside and out when picked up. The person checking out the vehicle spent a lot of time cleaning the outside of the windshield to the best of his ability, but the vehicle had been parked under trees that dripped a sticky substance, requiring me to wash the windshield with soap. The inside of the windshield also needed to be cleaned before safely driving it in the glaring morning sunshine
DALE SThank you ! Quick to help, very courteous and professional
MANUEL MHelpful staff. A+
ROBERT A