Dropped off trailer on scheduled date and no one was there (Saturday afternoon at 2 pm). They charged us for 2 extra days and told us they were there on Saturday. There was no one around on Saturday. Luckily we had called customer service and we had back up to show along with pictures of drop off but guy at this location is not to be trusted and lies.Kim P.
(U-Haul Neighborhood Dealer)
Folsom, CA 95630
- Mon–Tue9 am–3 pm
- Thur–Sat9 am–3 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Folsom, CA 95630
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- 4.0 Average Customer Rating
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It was a little odd to drop off a truck and car transport and I have to pack it into a lot with no staff on site to assist. I actually started out at a different location, in Cameron Park. I had called ahead and was told to go there. In fact, I even called twice to verify and confirm that that was in fact the place I needed to go. I was assured that it was. When I arrived at Cameron Park, I was told there was no room for the truck and that I had to go somewhere else. Miscommunication.Carmen M.
The agent at the counter was super helpful and was very customer oriented, explaining the details of the process and after hours delivery.Biju P.
Update the lobby / check in location.Frank K.
Just a very nice experience overall. Especially having a welcoming and efficient representative there to make the pick-up and drop-off experiences fkawless.Lloyd D.