Not very customer friendly. Had to wait 20 minutes to pick up vehicle because the clerk wasn’t there so someone else a cashier (Ahmad) who was nice helped us. When we returned the vehicle the gentleman that helped us only took the keys and looked up my reservation and said we’d get an email with the costs. He didn’t even go check the vehicle in nor confirm it had gas or the mileage while we were there. He was very rude and curt. We received our receipt via email the next morning (today), 17 hours after returning the vehicle.
JAN R
Folsom Dam Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Folsom, CA 95630
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Customer Reviews
- 3.5 Average Customer Rating
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Great service.
ELIZABETH PWould have been above average if the A/C in the truck worked
DANIEL RThey were closed though I had a reservation. Then they charged me extra for fuel when I left it with the same amount of fuel as I started with, actually, some extra.
WENDY PThere was nobody there when I went to get my equipment and when he showed up he didn’t walk me through the online check in process to I missed the window to upload photos. The gentleman who hooked up the trailer didn’t tighten the hitch and the chains were dragging on the ground. I had to re-do it to make it safe. Upon returning the trailer the staff was again absent, then not helpful. The location was convenient but the assistance was lacking.
TED C