Make sure that the original pickup location actually puts the keys out instead of having me drive through dangerous areas to go to a different pickup location in the rain in the middle of the night. I will find any other alternative to renting a uhaul up to and including making as many trips in my car or selling all of my stuff than to have to rent another uhaul again. I am greatly offended by my experience with uhaul and there was literally no part of this that was experience that was backed up by the mission uhaul claims to strive for. As a corporate account specialist for restaurants, I know people. Uhaul obviously don’t have the people aspect in mind mostly by not vetting its 3rd party handlers. Notable mentions: terrible and buggy but forced app usage, sketchy pickup/drop off locations often very close to dangerous areas, equipment dirty and not inspected between uses, awful customer support (aside from the one woman who helped me at 2am find a backup to the backup), and absolutely egregious fees that you guys didn’t used to have. I cannot begin to explain how difficult Uhaul made it for my small family to move. Next time I will probably pay someone to move our stuff just so I don’t have to deal with Uhaul. Maybe you guys should reevaluate your mission statement and guiding principles. If it’s about money at this point then congrats, you joined the 1% and in the process have dropped all of the QC that you used to have. There was literally obvious signs someone smoked in the truck before I got it. I can’t even be mad, people move every day and you guys are guaranteed the paycheck. Just remember all empires expand until they can no longer expand, being to big can burn you. You shouldn’t trust these 3rd party dealers, they are using you for extra income. But I know you already know that. -Kendall Estep
Kendall E
Riddles Upholstery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fountain Inn, SC 29644
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Everything went ok. Only complaints were the following: Someone had smoked in the vehicle . Ashes in floorboard . Oil or some type of substance had to be cleaned. Dealer ‘s computer down so we had to switch to online check in.
Richard HRiddles was easy to work with.
JOHN PThis was a backup due to my original rental from another location not being honored (available). Everything went as expected.
Herbert MGuy was very professional and polite made drop off very easy
DARRELL J