The return process is really complicated by the back and forth directions required by mobile pickup and the distance from office-to parking-lot. I'll know better next time.
Trailer Rental & Towing in Frankfort, KY at Storage Pal
Moving to or from Frankfort, KY? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Frankfort, KY 40601 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Frankfort, KY
Cargo trailers in Frankfort, KY are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Storage Pal!
Utility trailers are perfect for towing large or oversize cargo in Frankfort, KY 40601. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Storage Pal provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Frankfort, KY and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Frankfort, KY online today!
Trailer and Towing Supplies
Mrs. Star was very pleasant and helpful!
closed when I got there but Domaine open up and told me what do
I reserved the truck about 3 weeks in advance. I was told that I would receive an email with the confirmation and pick up location. When I didn't receive an email, I returned to the location and was told that I would get a text message regarding the pickup location and confirmation. When I didn't receive a text, I went to another U-Haul location. They were able to locate my information about the rental truck. I was told to pick up the truck at a their location. When I arrived, they couldn't process my rental order on the computer. They could not load the driver's license onto the program to process the rental. After about 2 hours, I finally got the key for the rental truck. By this time, it was 5:30 and the man went with me to the truck. The truck had a flat tire and the cab was dirty. There were peanuts and chip crumbs on the floor. I used several clorox wipes to clean the cab. Considering there is a COVID-19 outbreak, that cab should have been sanitized. In addition, I had to call the 800 number to get someone to replace the flat tire. Each time I talked to someone, I was put on hold for several (10- 20) minutes. Around 8:00 a man finally arrived to change the tire. I was at the U-Haul rental from about 3:30 - 8:30 trying to pick up the rental truck. I will never use this company again. The company should not charge for this rental. I received nothing but horrible service throughout the experience.
We were charged a $20.00 fee for returning truck on Sunday. It was not stated we would be penalized for returning truck early. If this is the case will not use Uhaul again. Spent over 600.00 on this truck.
Online return did not work. We attempted several times from two phones. Called Uhaul directly since it was after hours at this location. There was a message that said their system was down. I will be requesting that the fee be returned to me. Other than that, the rental experience was great!
It is easier to speak to someone than use the app. The location of the truck and the keys are two different spots and difficult to find. We rented a dolly but it was not in the truck for use.
Don't need to do anything it was a great experience.
I would only recommend this location because Natasha Starr went above and beyond for me. As far as for Uhaul I was not too happy with the service of getting a truck. I made reservations 2 weeks prior to moving. I was told that I would get a phone call 5 days before pick up date. That never happened. I did receive an original email of the pick up to be in Shelbyville like I requested. When calling the location I was told that UHaul had reached out to me to move my pick up to Louisville. That was not acceptable. The lady at Horizon Storage said that she could give me one of her bigger trucks if I didn't mind taking that. I agreed to this. On Friday afternoon around 3:30 p.m. I got a text message from UHaul saying my pick up had been changed to Frankfort, once again this was not acceptable. I then called Frankfort - Storage Pal and at first she didn't even have a truck for me, so you can only imagine at this point I was freaking out, because I had already planned to move my daughter to Richmond, KY Saturday morning. She did some calling and found out that they did transfer her a truck. She was able to set up the 24/7 service for me because I needed the truck by 9:00 Saturday morning. I will say some work does need to be done on the 24/7 application. Everything on my end was telling me that my check in was complete, but it would not give me a code for the lock box. Thank goodness the owner of the company I picked up the UHaul from was still there he was able to call Natasha and she got me squared away on her end from her home.! That I'm very thankful for! The truck that we were given needs some type of service done to it, because it shook so bad if you got up passed 55 mph, so needless to say I had to do 50 mph all the way to Richmond, KY normally takes about 1 hour to get there it took 1 hour 45 mins.
This was a great location with a very knowledgeable and customer oriented agent
Better directions to facility!!! Very confusing, obscure location. Personnel were very helpful, improved my rate over what I'd come up with on internet (which is something you should correct at your end...options arent offered on line)
Very happy with the rental experience.
Location is a very welcoming environment. The are very helpful and knowledgeable. They made sure everything was ready to go when I got there.
I called and she had it ready for me when I needed it She was really nice
Fix your mobile check-in. You claim it "will make your pickup twice as fast" but in reality, delayed me by more than 25 minutes because the app was sluggish, getting credentials approved took FOREVER, and attempting to do the return online was pointless. App crashed at least 4 times and I abandoned it after that.
Nothing it was easy
Great service.. was very pleased..
First off Uhaul changed my location for pick up and drop off. When I went to pick up the app was not working. I had to wait an hour for the location to open to get help. The employee was amazing and very helpful. Once we got the truck to the location we fou d prescription pills and a marijuana grinder in the truck. I'm glad we didnt get pulled over because I would have been responsible for that which was not mine. Lastly, when dropping off we had trouble with the app again. Very dissapointed.
Nothing it was great
It was great
Office was very difficult to find, even with GPS I was not informed (perhaps failed to read?) that there was a cleaning fee of $25
The vehicle gas tank was full and it was clean, Natasha and her little friend were very helpful.
This place is very dirty. There was dog at reception without leash. Truck was dirty from inside and there were nails also inside the truck. This truck was very old and in bad shape. 75 k plus miles but it was in very bad shape.
There are no improvements needed at this site. Everything was perfect-except the weather-LOL. We won't hold you responsible for that!!!!