dolly wasnt included then i was expected to go all over lexington to get another one it wasnt there then i was charged i had a awful experienceashley D.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Frankfort, KY 40601
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- 3.0 Average Customer Rating
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Let people know that there is an after hours fee when you drop off.Steven B.
Easy drop off.Jeff J.
This place was 14 miles out of my way even though my storage facility had a drop off box for my U-Haul and a pick up key from the U-Haul I just didn't understand why I had to drive that much more after moving all day and driving. This place was isolated in the middle of nowhere very little space very secluded no I would not recommend anyone for this place especially a woman and her son . I also feel you want to be able to drop off your U-Haul at any facility that has a drop off box without your app on your phone telling you where you need to go it should have let me drop the U-Haul off there at my destination.Bethany V.
First of all when I got to the location I could not check in online because my reservation said it was for a different location. I had to call to get this straightened out. After finally getting that done when prompted to get keys from lock box, the lock box has to be located. Where the truck was parked and keys were located was approximately a block away. A map online would have been very helpful with this. This whole process took about an hour. Then when it came time to return the truck I had the same issue my reservation being at a different location. This happened on a weekend when the office was not open. To add insult to injury when I get my final invoice, I was charged for 2 days instead of the 1 day I actually had the truck. When I call customer service I'm told the wait is 15-20 mins. I work and do not have time to sit on the phone on hold waiting to have this addressed when I shouldn't have been charged to begin with.Brian B.