Poor service I have to wait there 1.5 hours to pick up u haul and I booked 15 feet truck they gave me 10 inch. And I paid my labor to 120$ extra for waiting so long
Vijay J
Unina Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Frederick, MD 21703
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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Had to parallel park the Uhaul. It would be better to have a dedicated parking space for all Uhauls.
Emily GThe truck was dead. It was parked by a dumpster. The entire first hour of my rental was spent in frustration as the battery was dead. The people in charge of the truck didn’t know how to jump it. I had to help. The jumper was dead so they went to get another. Really terrible maintenance and terrible experience overall and that’s shocking since I’ve always used U-Haul for moving
Humza QWorkers were unprofessional and had little to no idea on Uhaul processes. Both workers claimed they were unable to provide a receipt of any kind after me repeatedly asking. To my surprise, I found out that they waited 24 hours to check in my vehicle , hence why I couldn’t get my receipt to begin with and I got charged for an additional day.
Jacob MThe store was so small we were not able to do the transaction inside. When we went outside he asked if I had a phone. When I removed it from my purse he took it from my hand and used my phone for the entire transaction.. he never reviewed the transaction or asked if I wanted the insurance that uhaul.offers. I verbally reviewed everything with him and he agreed. He then went inside and gave me a tablet and said sign here and you go. I did not know that he did not enter the correct drop iff until I dropped it off. He gave me nothing to review. I did not know until I dropped it off and that agent told me I better call you.then you charged me an extra 400 dollars. The gentleman was very inappropriate during the rental in t hff e personal questions he was asking me. I felt extremely uncomfortable and just wanted to get away. Never again
Annette J