The truck was dead. It was parked by a dumpster. The entire first hour of my rental was spent in frustration as the battery was dead. The people in charge of the truck didn’t know how to jump it. I had to help. The jumper was dead so they went to get another. Really terrible maintenance and terrible experience overall and that’s shocking since I’ve always used U-Haul for moving
Humza Q
Unina Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Frederick, MD 21703
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Customer Reviews
- 2.5 Average Customer Rating
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Workers were unprofessional and had little to no idea on Uhaul processes. Both workers claimed they were unable to provide a receipt of any kind after me repeatedly asking. To my surprise, I found out that they waited 24 hours to check in my vehicle , hence why I couldn’t get my receipt to begin with and I got charged for an additional day.
Jacob MThe store was so small we were not able to do the transaction inside. When we went outside he asked if I had a phone. When I removed it from my purse he took it from my hand and used my phone for the entire transaction.. he never reviewed the transaction or asked if I wanted the insurance that uhaul.offers. I verbally reviewed everything with him and he agreed. He then went inside and gave me a tablet and said sign here and you go. I did not know that he did not enter the correct drop iff until I dropped it off. He gave me nothing to review. I did not know until I dropped it off and that agent told me I better call you.then you charged me an extra 400 dollars. The gentleman was very inappropriate during the rental in t hff e personal questions he was asking me. I felt extremely uncomfortable and just wanted to get away. Never again
Annette JThe man refused to give me the keys and the process took so much longer, even talked with a u-haul rep on the phone and he still was refusing to him me th keys…. really awful experience. Would like some compensation
Cody SThe rep was unprofessional and did not honor my reservation said he had just rented the truck i reserved and instead of utilizing a truck being returned which was 15’ vs the 10’ i reserved he made me make a new reservation for the higher price and said its a uhaul thing. He was operating out of a gas station and took every customer instead of finishing the transaction timely. Would not recommend this shifty location at all
Justin W