I was not impressed with this location or personnel whatsoever. Actually, it was a bit awkward and frightening given the location and types of items sold in this store (hand blades behind the counter), paraphernalia of sorts, and odd personal questions being asked by the manager. He kept my drivers license a bit longer than i felt he needed to, and asked for several other references and phone numbers without explanation. I'll be keeping an eye on my American Express bill, that's how uncomfortable I felt. I even received a few spam calls right after I checked out which didn't sit right with me. I will never rent from this location again. No place to sit, no restroom.
Sue C.
Unina Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Frederick, MD 21703
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Very good in service
Monica P P.Both during pick up and drop off, it seemed that the two individuals running the shop had no professionalism in their life. Asked a ton of personal information when an online request had already been made. Definitely super awkward. Would not go back here in the future.
Chris A.Don't waste their time and lie that they need to sign off on the contract when they do not. Also do not scold them for having the wheels turned when the vehicle is parked straight as it does not matter at all which way the wheels are when a vehicle is parked straight. Try to allow them to checkout in sooner than 30 minutes
Steve Y.Excellent Customer service! Always my 1st choice!!!
Veronica Y.